Terms of service
Last Updated: March 26, 2026
By accessing the website www.tivajewelry.shop (hereinafter, the “Site”) or making a purchase, you expressly and unreservedly agree to these General Terms and Conditions of Use. The use of the Site and its services is subject to the conditions detailed below.
1. License of Use
Tiva Jewelry grants you a revocable, non-exclusive, and non-transferable license to access and use the Site solely for personal and non-commercial purposes. Any unauthorized use shall be considered a violation of these terms.
In the event of non-compliance, Tiva Jewelry reserves the right to suspend or terminate your access without prior notice.
2. Definitions
- Cookies: Files stored on your device that allow preferences to be remembered and improve the browsing experience.
- Company: Refers to Tiva Jewelry, the owner and administrator of the Site.
- Service: All products, services, and functionalities available through the Site.
- User / You: Any person who browses or makes a purchase on www.tivajewelry.shop.
3. Restrictions of Use
The following actions are strictly prohibited:
- Selling, renting, sublicensing, or commercially reusing the Site’s content without prior authorization.
- Modifying, copying, reproducing, or distributing the Site or its content without consent.
- Removing or altering trademarks, legal notices, or copyrights belonging to Tiva Jewelry.
4. Returns Policy
You have 14 calendar days from the date you receive your order to request a return, provided the product is unused, in its original condition, and with intact packaging.
- In case of a defective product or an order error, Tiva Jewelry covers all return costs.
- If you return a product for personal reasons, the return shipping cost is your responsibility.
Please refer to the complete Returns Policy for more information.
5. User Acceptance
By using this Site or making a purchase, you expressly accept these Terms and Conditions, as well as our privacy, shipping, and refund policies.
6. Comments and Suggestions
Any content submitted by the user (ideas, opinions, suggestions) becomes the property of Tiva Jewelry, and may be used, reproduced, or adapted freely without obligation of compensation.
7. Shipping Within the United Kingdom and the United States
Orders shipped within the United Kingdom are subject to the following shipping options:
• Free Shipping on all orders
• Insured Premium Shipping: £13.96 (optional)
Orders shipped within the United States are subject to the following shipping options:
• Free Shipping on all orders
• Insured Premium Shipping: $19.16 USD (optional)
Orders are processed within 1–2 business days and delivered within 4–5 business days via DHL with tracking. Shipping costs are automatically calculated at checkout based on the selected option and destination.
8. Third-Party Links
The Site may contain links to external websites. Tiva Jewelry is not responsible for the content, terms, or practices of any such third-party sites.
Contact Information
If you have any questions about our shipping policy or the status of your order, you can reach our customer service team:
Website: www.tivajewelry.shop
Email: info@tivajewelry.shop
Phone: +44 121 327 2323
Address: 90 York Wy, London, N19AG, United Kingdom
Facebook: @tivajewelryshop
Instagram: @tivajewelryshop
Customer service hours: Monday to Friday, 10:00 to 18:00 (GMT+0)
Response time: between 6 and 24 hours